NuFace Review – Scam or Legit? Truth Exposed!

Should you buy NuFace? Is it worth your money or a scam?

If you are reading this NuFace review, chances are you have watched the ads for NuFace and wonder if it really delivers what it claims.

Over time, other things have developed as beauty standards. Various methods are used to adapt one’s appearance to the latest beauty trends. With the advancement of technology, people have always developed sophisticated methods to change their appearance.

For a long time, people have been trying to combat the effects of time on their skin. Just like you can get a lotion for any skin problem you can think of, you can also find a suitable skin care device to use at home.

The latest fad in beauty technology is at-home microcurrent devices that promise to tighten and lift your face without leaving the house. But how effective are they, really? We decided to investigate the hype surrounding NuFACE, the most popular brand of home microcurrent devices.

Over the past few weeks, I have done thorough research about the NuFace to help you make an informed decision. I can tell you everything you need to know before you buy. 

At the end of this review, I will also tell you the best alternative of NuFace so that you can enjoy the same benefit at a lower cost.

In this NuFace review, I’ll cover the following topics to assist you in making an informed decision:

What is NuFace?

Founded in 2000, NuFACE is a leading provider of innovative skin care solutions. Most of its customers purchase microcurrent devices for facial care that they use at home. Although the technology dates back to the 1970s, it has not always been used for cosmetic enhancements. 

One early use of microcurrent technology was to treat pain and promote wound healing. Then, in the 1990s, it began to be used for cosmetic reasons.

Even though you can get a microcurrent facial from an esthetician or dermatologist, the cost can quickly skyrocket. NuFACE is developing low-cost microcurrent devices for the home that are claimed to be just as effective. 

Because they are designed to improve muscle tone in the face, these devices are sometimes called “facial gymnastics devices”

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Who is NuFACE for?

NuFACE is a home cure to prevent skin sagging, texture irregularities and dullness and is suitable for anyone who finds themselves in this situation. 

NuFACE users may experience a temporary improvement in the appearance of their skin’s firmness and radiance, but this is not a permanent solution to the natural aging process that causes wrinkles and loss of firmness.

It is also a less invasive substitute for expensive and potentially dangerous anti-aging treatments such as Botox injections and dermal fillers.

Nuface Specs and Features 

NuFACE offers four main devices, each of which can be purchased in a series of packages with a choice of optional extras. The devices cost between $115 and $399. 

NuFACE claims that all of its devices are FDA-approved and recommended by estheticians; for optimal results, they should be used in conjunction with a topical gel or serum. Here are the key differentiators.


The NuFACE Trinity is the company’s most popular and well-known product. This is the NuFACE device you may have read about online. 

The conventional attachment of the wrinkle-fighting device consists of two spheres that can be shaped to fit any part of the face. Clinical studies have shown that 85 percent of participants noticed an improvement in facial contours.


The NuFACE Mini is a good choice for those on a smaller budget or on the go. It is comparable to the Holy Trinity, albeit on a smaller scale. The look and functionality are virtually identical. NuFACE estimates that it will take you about 5 minutes to apply it to your entire face, although it is smaller.


The NuFACE FIX can be helpful in fixing minor, hard-to-reach problems. The way you hold it gives you better control near your eyes and mouth. Like the large version, it is a microcurrent device, but designed to complete your beauty routine. 

While the pea-sized spheres are not large enough to cover your entire face, they are perfect for enhancing your eyes and mouth. They are claimed to smooth wrinkles and plump lips.


If you like the results you get with NuFACE facial devices, you may want to find out how to get them all over your body. The NuBODY system was designed for just that purpose.

With its four spheres, it can quickly and effectively treat larger parts of the body, including the arms, buttocks and abdomen. Clinical studies with the NuFACE device have shown that skin tone improved in 92% of women after 30 days of use.

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How to Use NuFACE?

The principle behind every NuFACE product is the same. Each device sends mild waves of microcurrents (weak currents) through the skin and into the underlying facial muscles. It treats problems like fine lines and wrinkles by simulating the body’s natural flow. The main goal is to tighten and shape the body.

Prepare to use the device by washing your face well. Use an oil-free facial cleanser to remove makeup and dirt.

Apply a thick layer of gel primer to the skin in the area you want to contour. One gel primer is included in the starter kit for each device; however, additional primers must be purchased separately.

Simply activate the device and hold it on the area of the skin where you want to create a shape. 

After placing the device on your skin, wait until you hear a beep or two before moving it to a new location. You are not actually dragging the device across your skin, even though it may appear that the balls are moving. NuFACE’s website has instructions that might help you get started using the software.

Does NuFACE Really Work?

The NuFACE devices work, but do not expect a miracle cure. Numerous users report positive results after using microcurrent technology.

However, you need to be consistent, and the effect is usually very subtle. The device is meant to complement your regular skin care regimen and any professional treatments you may seek.

Is NuFACE Safe?

NuFACE is largely risk-free when used as directed. Avoid applying NuFACE to the area of the neck where the thyroid gland is located. 

The company warns that its products should not be used by people under 18, pregnant women, people with implanted electronic devices such as pacemakers, people with seizures or people with cancer. 

Also, do not apply it to skin areas that are already inflamed or injured.

Some users have reported nerve damage and pain in the face. Others have reported burning, damaged capillaries and irregular heartbeat.

NuFACE claims that the FDA has blessed the gadgets.

Benefits of NuFace

1. Product Quality is acceptable

NuFace’s product quality is satisfactory. It’s well-designed and serves its purpose well. Some customers may, however, receive defective products from them. As a result, I would recommend that NuFace inspect the products before shipping them to customers. Customers are less likely to receive subpar or defective products as a result of this.

2. Customer Service is Available

Shopping in stores that provide poor customer service is extremely inconvenient. As a result, it’s critical to shop at stores that at the very least provide a phone number and an email address for after-sales service.

NuFace’s customer service is adequate but not exceptional. You may contact them if you have any questions or concerns about your order, but it may take more than 48 hours to receive a response. This is not ideal, especially in some emergency situations.

3. NuFace meets the product description

Many stores use exaggerated marketing tactics in their advertisements to increase sales. This does not always imply that the product is a scam.

NuFace’s advertisements are quite impressive and can catch the attention of customers. Some may believe they are overhyped. However, you cannot conclude that it is a scam because NuFace does, to some extent, deliver on its promises.

4. Door-to-door Delivery

Many people prefer to shop online because it saves them time. Simply place an order and wait for the product to arrive. You are not required to drive to a physical store to obtain the product.

NuFace is an online retailer that offers door-to-door delivery. Even if you live in a remote location, you can still purchase from NuFace.

5. Easy to Place an Order

NuFace’s website design is appealing. It is very simple for people to place an order. Simply click the “add to cart” button and proceed to the payment page with your credit card. Unlike a physical store, NuFace’s website accepts orders 24 hours a day, seven days a week.

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NuFace Cons and Complaints

1. NuFace is Overpriced

NuFace is not inexpensive. Many people complain that it is too expensive. Because the quality of NuFace is not superior to that of other similar products, the higher price is not justified.

You will be able to find a similar or identical product at a lower cost elsewhere. Let me tell you where at the end of this NuFace review.

2. Inefficient logistics

NuFace is a small company with insufficient capital to invest in logistics. They are forced to rely on inefficient third-party logistics. They have minimal control over the shipping speed.

Therefore, you may see a lot of customer complaints about their slow delivery. If you want fast shipping, go with a large marketplace like Amazon. Unlike NuFace, Amazon can ship products in a matter of days.

3. NuFace Has Few Positive Reviews

I looked for positive NuFace reviews but came up empty-handed. While the product is excellent, customers may be dissatisfied with their service.

Because NuFace is a small company, you should not expect them to provide world-class service. It is preferable to purchase from a large marketplace such as Amazon if you want to ensure good after-sales service. There is much better customer protection there.

4. NuFace does not offer unconditional refunds

NuFace does not always issue refunds to customers. Although there is a refund policy, NuFace has complete discretion over whether or not to issue refunds.

Some customers may find it unjust. However, this is a disadvantage when purchasing from an independent online store. Personally, I prefer purchasing from marketplaces such as Amazon, where the refund policy is reasonable. When requesting a refund, you will have Amazon’s backup.

5. Difficult to Return the Product

If you don’t like NuFace, it’s difficult to return it to them. You would be responsible for the shipping costs.

That is why I dislike shopping at independent stores. If you want to avoid this problem, I recommend purchasing from Amazon. If you don’t like the product, you can easily return it. Later, I’ll tell you where you can get a similar or identical product to NuFace on Amazon.

6. Some Good Reviews are Written by NuFace’s Affiliates

You probably have found some other reviews of NuFace and all of them are saying good words.

But some of them are actually paid to write, meaning they are sponsored posts. Therefore, their words are often biased and not trustworthy. Those reviews are simply sales pages and do not tell you the downsides of NuFace.

By common sense, should you trust someone who has a conflict of interest that receives huge compensation by “reviewing” NuFace? Probably not. They are not reviewing, but selling!

Therefore, I recommend reading the reviews of those written by the non-affiliates of NuFace.

7. NuFace Spent a Lot of Budgets on Advertising

NuFace spends a lot of money on advertisements. There is nothing wrong with marketing their products via paid advertisements. 

But the problem is how can they make a profit with huge marketing costs? It’s common sense that NuFace passes the costs to customers. So that explains why NuFace is more expensive than other similar products you can find on Amazon. The higher price doesn’t mean their quality is better. They are just trying to cover their marketing costs.

As a smart customer, you should only pay for the quality of the product, but not the marketing costs of the product. That’s why I recommend purchasing from a large marketplace like Amazon, which I will tell you more about later.

Is NuFace a Scam?

I cannot say NuFace is a scam for legal reasons. I researched them thoroughly, including their social media pages, review sites, forums, and so on. And while I see nothing suspicious about their business, I cannot find any verified positive reviews.

If NuFace is a genuine and well-established company offering high-quality products, you should be able to find numerous positive customer reviews about them online.

But, strangely, I can’t find any. This could be due to the company’s service quality rather than its product quality. As a result, I have less faith in them. That’s why I looked for a similar or identical product on Amazon for you. Let me elaborate later.

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How To Get Started?

Each device can be purchased with a NuFACE starter kit. This kit includes the device, charger, and primer gel you need to get started right away. 

Some have a number of different devices or add-ons. Always start with a freshly cleansed face and a thin layer of primer gel.

When To See A Doctor?

Consult your physician or dermatologist if you have adverse reactions to the use of the NuFACE microcurrent device. Acne, suspicious lesions and skin inflammation may worsen if you use the device on them. Stop using the device immediately if it causes you pain or discomfort and seek medical attention if the problem persists.

Positive and Negative Feedback by Real Customers of NuFace

Positive Feedbacks

  • improve the appearance of aging skin
  • reduce the appearance of fine lines and wrinkles
  • brightens dullness
  • improves skin tone
  • can be used for both the face and body
  • could be a viable alternative to Botox injections
  • Takes about 5 minutes per treatment area.
  • is painless

Negative Feedbacks

  • The results are not permanent.
  • You must acquire the gel primer regularly.
  • must be used every day
  • As a rule, the results are subtle.
  • If not used properly, it can be painful.

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NuFace Customer Reviews

The brand’s items are rated differently by customers.

The Carol Cole Company, owner of NuFACE, is not accredited with the BBB and has a C+ rating with the Better Business Bureau. The BBB receives the most complaints about the company’s warranty and customer service policies.

Trustpilot users generally disapproved of the company, giving it only 2.2 stars out of 5. Trustpilot received many complaints about the power button, but other buyers were satisfied.

Many reviews from satisfied customers confirm the effectiveness of the products. Someone’s cheeks “changed in a very obvious way,” according to the buyer on Amazon. Positive reviews stress the importance of using the device regularly to monitor results, but caution against expecting surgical-level improvements overnight.

For others, however, the effects were not beneficial. One person who left a review on Amazon claimed that, unlike Botox, this device makes wrinkles more prominent because it tightens facial muscles. 

Others complained about the uncomfortable experience, the insensitivity of the buttons, and the constant need to refill the gel foundation. Some users have reported pain, although this is not intentional.

How to Contact NuFace’s Customer Service?

NuFace does not have great customer service. It may take more than 48 hours to get a response from them. Here are the contact details:

Customer service email: [email protected]

Phone number: (888) 360-9171

NuFace Reviews: Final Verdict

NuFace is a fantastic product that delivers on the promises made in their advertisements. However, I would not recommend purchasing from them. Instead, you can find a similar or identical product on Amazon.

Because NuFace is a small company, I am hesitant to purchase from them. Personally, I always try to find an alternative on Amazon. Every time, I can find a similar or better one at a lower price on Amazon. In the following section, I’ll tell you where you can get it on Amazon.

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Where to Get the Best Alternative of NuFace?

If you’d like to get the best alternative for NuFace, you might go to Amazon.

I just found a very similar product on Amazon that can produce the same or even better results. It is also more reasonably priced!

That’s why I bought one from Amazon, and I don’t regret it because of the excellent customer service and quick delivery.

You should look into it so that you won’t regret it later.

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NuFace FAQs

How long do NuFACE results last?

The effects of using a NuFACE device are often short-lived and disappear within a few days.

When should you use NuFACE?

After cleansing and drying your skin, apply a thin layer of primer gel before applying NuFACE. The device can be used either in the early morning or late evening. The device should be used once every 24 hours for 5 minutes.

Can you use NuFACE without gel?

When working with NuFACE devices, the priming gel is a crucial component. The microcurrent device is activated by its conductivity. Without the gel, the device could irritate, be uncomfortable, or even hurt. The effectiveness diminishes.

How close can you use NuFACE to your eyes?

NuFACE can be used on the eye and cheek area, but should never be used directly on the eye or under the eye.

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