Should you buy from Kiehl’s? Is it worth your money or a scam?
If you are reading this Kiehl’s review, chances are you have watched the ads for Kiehl’s and wonder if it really delivers what it claims.
Over the past few weeks, I have done thorough research about Kiehl’s to help you make an informed decision. I can tell you everything you need to know before you buy.
As a disclaimer, I’m not affiliated with Kiehl’s, meaning I’m NOT paid to write this review. So you can be sure that my words are unbiased and trustworthy.
At the end of this review, I will also tell you the best alternative of Kiehl’s so that you can enjoy the same benefit at a lower cost.
In this Kiehl’s review, I’ll cover the following topics to assist you in making an informed decision:
What is Kiehl’s?
Kiehl’s has been making clean skin care in its apothecary since 1851. Its skin, hair, and body formulas use a combination of natural and scientifically proven ingredients to help men and women feel good all over.
Kiehl’s has been the first to do many things that skincare companies around the world now do, such as provide free samples and list the ingredients. People would naturally be interested in such a location, but it is the brand’s formulas that have kept it a favorite in such a crowded market.
Kiehl’s has appeared on far too many “Best of” lists to count, but Glossy, Well+Good, and PopSugar are just a few.
The year was 1851. People in the United States were aware that some beauty products were potentially hazardous (Arsenic Complexion Wafers, anyone? ), so no one went that route. Because they were looking for a solution, people tried homemade mixtures to treat their flaws rather than covering them up.
Kiehl’s was among the first to create skincare products using natural essences, oils, and extracts. John Kiehl, the company’s founder, opened a store on 13th Street and 3rd Avenue in New York City. He created effective natural medicines there.
Mr. Morse, a former apprentice of John Kiehl, took over the business in 1921. He expanded the store’s offerings with teas, herbs, and tinctures just before instituting the “Try Before You Buy” policy. Morse’s granddaughter then took over 68 years later.
The brand still values natural ingredients and tradition, but it has updated its formulas with the addition of squalane and Hyaluronic acid, which are new plant-based compounds backed by science.
Kiehl’s is concerned about the environment, so it ensures that its products are environmentally friendly. It uses recycled packaging, for example, and has reduced waste by 78% as of today.
Kiehl’s Skincare Review
Kiehl’s Avocado Eye Cream Review
Wrinkles around the eyes. We all have to deal with them, but we don’t have to pay as much attention to them as we think. Fine lines smooth out, inflammation decreases, and eyes appear younger when using the right eye cream, one that moisturizes, reduces puffiness, and calms.
Kiehl’s Avocado Eye Cream comes in 0.5oz and 0.95oz jars and contains avocado oil, beta-carotene, and shea butter. According to a clinical study, this blend keeps the area moist and reduces puffiness by up to 32%.
You’ll also get some blue-light protection with this cream. Yes, the light from your phone hurts your entire eye, skin, and everything.
Because of its unique oil-in-water formula, this concentrated cream stays in place all day. Kiehl’s eye cream ranges in price from $32 to $50.
Kiehl’s Ultra Facial Cream with Squalane Review
Keihl’s Ultra Facial Cream with Squalane is perhaps the brand’s most well-known product. It uses olive squalane to give skin 2.3 times more moisture without feeling greasy or heavy.
This Kiehl’s moisturizer, on the other hand, is light and easy to absorb. It provides moisture and a healthy glow to your skin for 24 hours. It is suitable for all skin types and tones, and because it contains no scents or dyes, it is also suitable for people with sensitive skin.
A 1oz or 1.7oz tub of Kiehl’s Ultra Facial Cream costs $22-$32.
Kiehl’s Midnight Recovery Concentrate Face Oil Review
While we sleep, our skin’s repair system does the majority of its work. It can do what it does best, but even better, when it has all the right tools, such as water, anti-inflammatories, and extracts that make the skin feel smooth again.
Squalane, lavender, and evening primrose are used in the Kiehl’s Midnight Recovery Concentrate Face Oil to restore elasticity and make the skin look smooth and soft.
This light formula ranges in price from $29 to $78 and is available in 0.5oz, 1oz, and 1.7oz bottles. Your skin will feel revitalized when you wake up.
Kiehl’s Powerful-Strength Vitamin C Serum Review
Most people associate vitamin C with bright colors, sunshine, and good health. The antioxidant is well-known for boosting your immune system and keeping you healthy, and it turns out that it can also benefit your skin.
The Kiehl’s Powerful-Strength Vitamin C Serum harnesses the vitamin’s power to brighten skin tone, minimize the appearance of fine lines and wrinkles, and smooth all over. You also get Hyaluronic acid, which gives your skin a healthy, glowing appearance.
This potent concentrate is designed to produce results in as little as two weeks. It’s like applying liquid gold to your skin. It costs $70-$110 for a bottle of 50mL, 75mL, or 100mL.
Kiehl’s Dark Spot Solution Clearly Corrective Corrector Review
When dark spots appear, they usually do not go away. Most dark spots are caused by excessive sun exposure or hormonal changes, but the Kiehl’s Dark Spot Solution Clearly Corrective Corrector can help you get rid of them and make your skin look brighter.
The corrector uses activated vitamin C, salicylic acid, and peony extract to restore your skin’s appearance. This is accomplished by lightening the tone of your skin and making darker spots less visible. It can even reduce the redness of acne scars by up to 27%.
The Dark Spot Treatment Clearly Corrective Corrector is available in 1oz, 1.7oz, and 3.4oz sizes and costs $56-$140. Dermatologists tested it and found it to be safe.
What are the Benefits of Kiehl’s?
1. Product Quality is acceptable
Kiehl’s’s product quality is satisfactory. It’s well-designed and serves its purpose well. Some customers may, however, receive defective products from them. As a result, I would recommend that Kiehl’s inspect the products before shipping them to customers. Customers are less likely to receive subpar or defective products as a result of this.
2. Customer Service is Available
Shopping in stores that provide poor customer service is extremely inconvenient. As a result, it’s critical to shop at stores that at the very least provide a phone number and an email address for after-sales service.
Kiehl’s’s customer service is adequate but not exceptional. You may contact them if you have any questions or concerns about your order, but it may take more than 48 hours to receive a response. This is not ideal, especially in some emergency situations.
3. Kiehl’s meets the product description
Many stores use exaggerated marketing tactics in their advertisements to increase sales. This does not always imply that the product is a scam.
Kiehl’s’s advertisements are quite impressive and can catch the attention of customers. Some may believe they are overhyped. However, you cannot conclude that it is a scam because Kiehl’s does, to some extent, deliver on its promises.
4. Door-to-door Delivery
Many people prefer to shop online because it saves them time. Simply place an order and wait for the product to arrive. You are not required to drive to a physical store to obtain the product.
Kiehl’s is an online retailer that offers door-to-door delivery. Even if you live in a remote location, you can still purchase from Kiehl’s.
5. Easy to Place an Order
Kiehl’s’s website design is appealing. It is very simple for people to place an order. Simply click the “add to cart” button and proceed to the payment page with your credit card. Unlike a physical store, Kiehl’s’s website accepts orders 24 hours a day, seven days a week.
Kiehl’s Cons and Complaints
1. Kiehl’s is Overpriced
Kiehl’s is not inexpensive. Many people complain that it is too expensive. Because the quality of Kiehl’s is not superior to that of other similar products, the higher price is not justified.
You will be able to find a similar or identical product at a lower cost elsewhere. Let me tell you where at the end of this Kiehl’s review.
2. Inefficient logistics
Kiehl’s is a small company with insufficient capital to invest in logistics. They are forced to rely on inefficient third-party logistics. They have minimal control over the shipping speed.
Therefore, you may see a lot of customer complaints about their slow delivery. If you want fast shipping, go with a large marketplace like Amazon. Unlike Kiehl’s, Amazon can ship products in a matter of days.
3. Kiehl’s Has Few Positive Reviews
I looked for positive Kiehl’s reviews but came up empty-handed. While the product is excellent, customers may be dissatisfied with their service.
Because Kiehl’s is a small company, you should not expect them to provide world-class service. It is preferable to purchase from a large marketplace such as Amazon if you want to ensure good after-sales service. There is much better customer protection there.
4. Kiehl’s does not offer unconditional refunds
Kiehl’s does not always issue refunds to customers. Although there is a refund policy, Kiehl’s has complete discretion over whether or not to issue refunds.
Some customers may find it unjust. However, this is a disadvantage when purchasing from an independent online store. Personally, I prefer purchasing from marketplaces such as Amazon, where the refund policy is reasonable. When requesting a refund, you will have Amazon’s backup.
5. Difficult to Return the Product
If you don’t like Kiehl’s, it’s difficult to return it to them. You would be responsible for the shipping costs.
That is why I dislike shopping at independent stores. If you want to avoid this problem, I recommend purchasing from Amazon. If you don’t like the product, you can easily return it. Later, I’ll tell you where you can get a similar or identical product to Kiehl’s on Amazon.
6. Some Good Reviews are Written by Kiehl’s’s Affiliates
You probably have found some other reviews of Kiehl’s and all of them are saying good words.
But some of them are actually paid to write, meaning they are sponsored posts. Therefore, their words are often biased and not trustworthy. Those reviews are simply sales pages and do not tell you the downsides of Kiehl’s.
By common sense, should you trust someone who has a conflict of interest that receives huge compensation by “reviewing” Kiehl’s? Probably not. They are not reviewing, but selling!
Therefore, I recommend reading the reviews of those written by the non-affiliates of Kiehl’s.
7. Kiehl’s Spent a Lot of Budgets on Advertising
Kiehl’s spends a lot of money on advertisements. There is nothing wrong with marketing their products via paid advertisements.
But the problem is how can they make a profit with huge marketing costs? It’s common sense that Kiehl’s passes the costs to customers. So that explains why Kiehl’s is more expensive than other similar products you can find on Amazon. The higher price doesn’t mean their quality is better. They are just trying to cover their marketing costs.
As a smart customer, you should only pay for the quality of the product, but not the marketing costs of the product. That’s why I recommend purchasing from a large marketplace like Amazon, which I will tell you more about later.
Positive and Negative Feedback by Real Users of Kiehl’s
- The product quality is acceptable
- The brand seems legit
- Too expensive
- Not effective enough
- There are better alternatives
- It may not work for some people
- Some bad reviews from customers
Is Kiehl’s a scam?
I cannot say Kiehl’s is a scam for legal reasons. I researched them thoroughly, including their social media pages, review sites, forums, and so on. And while I see nothing suspicious about their business, I cannot find any verified positive reviews.
If Kiehl’s is a genuine and well-established company offering high-quality products, you should be able to find numerous positive customer reviews about them online.
But, strangely, I can’t find any. This could be due to the company’s service quality rather than its product quality. As a result, I have less faith in them. That’s why I looked for a similar or identical product on Amazon for you. Let me elaborate later.
How to Contact Kiehl’s’s Customer Service?
Kiehl’s does not have great customer service. It may take more than 48 hours to get a response from them. Here are the contact details:
Contact form on the website
Kiehl’s Reviews: Final Verdict
Kiehl’s is a fantastic product that delivers on the promises made in their advertisements. However, I would not recommend purchasing from them. Instead, you can find a similar or identical product on Amazon.
Because Kiehl’s is a small company, I am hesitant to purchase from them. Personally, I always try to find an alternative on Amazon. Every time, I can find a similar or better one at a lower price on Amazon. In the following section, I’ll tell you where you can get it on Amazon.
Where to Get the Best Alternative for Kiehl’s?
If you’d like to get the best alternative for Kiehl’s, you might go to Amazon.
I just found a very similar product on Amazon that can produce the same or even better results. It is also more reasonably priced!
That’s why I bought from Amazon, and I don’t regret it because of the excellent customer service and quick delivery.
You should look into it so that you won’t regret it later.