Should you buy SSENSE? Is it worth your money or a scam?
If you are reading this SSENSE review, chances are you have watched the ads for SSENSE and wonder if it really delivers what it claims.
The production, upkeep, and acquisition of designer garments can be arduous tasks in and of themselves. Even though there are many of places to buy things online, it can be difficult to figure out which one would help you save the most time, money, and energy.
In addition, if you are going to spend a substantial amount of money on high-end goods, you should check their authenticity before making your purchase.
Over the past few weeks, I have done thorough research about the SSENSE to help you make an informed decision. I can tell you everything you need to know before you buy.
At the end of this review, I will also tell you the best alternative of SSENSE so that you can enjoy the same benefit at a lower cost.
In this SSENSE review, I’ll cover the following topics to assist you in making an informed decision:
What is SSENSE?
SSENSE, founded in 2003 and headquartered in Montreal, Canada, is an e-commerce company catering to discerning consumers with a focus on high-end streetwear and designer apparel. Besides the usual suspects of adult apparel (for both sexes), accessories, and technology, they also have a wide variety of items for kids and baby skin care.
They boast lower costs on luxury brand names than designer boutiques. Since SSENSE is an online marketplace that makes purchases directly from brands and boutiques, they are able to do so. This means that SSENSE does not determine the retail price of an item and that boutiques that stock the same things are free to set their own prices.
Although SSENSE’s prices aren’t quite low, they are usually lower than those of other designer retailers.
Many happy customers have commented on SSENSE’s prompt and dependable shipping. Some customers have expressed disappointment that they did not receive their order on time, but the vast majority have praised our prompt shipment.
The vast majority of SSENSE clients are pleased with the quality of their purchases. Consumers who say they were sent a knockoff product are few and far between.
SSENSE’s customer service, especially with regards to returns, could use some work. While many customers like how quickly their orders arrive, they are often frustrated by how difficult it is to make a refund.
Top Brands on SSENSE
Shop for women’s and men’s clothing from more than 500 different designer labels at SSENSE. Almost all of the crowd’s favorite designs, including those by Marine Serre, Comme des Garçons, Bottega Veneta, and Gucci, are still available for purchase.
SSENSE offers a curated selection of designer labels alongside a number of unique labels and designs. You may get women’s and men’s clothing by Marine Serre, as well as boots by Maison Margiela.
They have also orchestrated partnerships with brands including Off White, Burbury, Fear Of God, and countless more.
SSENSE’s prices will always be in line with the higher end of the designer clothes market, but that doesn’t mean they won’t provide reductions from time to time.
Items in their sale section are discounted by as much as 80%, saving you hundreds of dollars in some situations.
SSENSE will honor a competitor’s lower pricing on an identical item. And if you buy something from SSENSE and then it goes on sale within two weeks of your purchase, they’ll refund the difference in price as long as you contact them before the deal ends.
SSENSE Womenswear Review
You can find anything a woman might want in terms of apparel, accessories, and more at SSENSE. They sell modern, on-trend apparel for practically any event. Swimwear, lingerie, fitness, trousers, and even skirts and jumpsuits are all part of their vast wardrobe.
Although the sheer variety of goods on offer here may be intimidating, the excellent filtering tool available on the SSENSE website makes it possible to zero in on precisely what you’re looking for by allowing you to specify criteria such as product type, brand, size, color, and more.
SSENSE Menswear Review
Thankfully, SSENSE provides guys with an equal number of choices. They wear fashionable coats, blazers, and sweaters, as well as more laid-back denim, shirts, shorts, and even undergarments.
Some examples of the men’s accessories they sell are backpacks, briefcases, jewelry, eyewear, watches, and so on.
Benefits of SSENSE
1. Product Quality is acceptable
SSENSE’s product quality is satisfactory. It’s well-designed and serves its purpose well. Some customers may, however, receive defective products from them. As a result, I would recommend that SSENSE inspect the products before shipping them to customers. Customers are less likely to receive subpar or defective products as a result of this.
2. Customer Service is Available
Shopping in stores that provide poor customer service is extremely inconvenient. As a result, it’s critical to shop at stores that at the very least provide a phone number and an email address for after-sales service.
SSENSE’s customer service is adequate but not exceptional. You may contact them if you have any questions or concerns about your order, but it may take more than 48 hours to receive a response. This is not ideal, especially in some emergency situations.
3. SSENSE meets the product description
Many stores use exaggerated marketing tactics in their advertisements to increase sales. This does not always imply that the product is a scam.
SSENSE’s advertisements are quite impressive and can catch the attention of customers. Some may believe they are overhyped. However, you cannot conclude that it is a scam because SSENSE does, to some extent, deliver on its promises.
4. Door-to-door Delivery
Many people prefer to shop online because it saves them time. Simply place an order and wait for the product to arrive. You are not required to drive to a physical store to obtain the product.
SSENSE is an online retailer that offers door-to-door delivery. Even if you live in a remote location, you can still purchase from SSENSE.
5. Easy to Place an Order
SSENSE’s website design is appealing. It is very simple for people to place an order. Simply click the “add to cart” button and proceed to the payment page with your credit card. Unlike a physical store, SSENSE’s website accepts orders 24 hours a day, seven days a week.
SSENSE Cons and Complaints
1. SSENSE is Overpriced
SSENSE is not inexpensive. Many people complain that it is too expensive. Because the quality of SSENSE is not superior to that of other similar products, the higher price is not justified.
You will be able to find a similar or identical product at a lower cost elsewhere. Let me tell you where at the end of this SSENSE review.
2. Inefficient logistics
SSENSE is a small company with insufficient capital to invest in logistics. They are forced to rely on inefficient third-party logistics. They have minimal control over the shipping speed.
Therefore, you may see a lot of customer complaints about their slow delivery. If you want fast shipping, go with a large marketplace like Amazon. Unlike SSENSE, Amazon can ship products in a matter of days.
3. SSENSE Has Few Positive Reviews
I looked for positive SSENSE reviews but came up empty-handed. While the product is excellent, customers may be dissatisfied with their service.
Because SSENSE is a small company, you should not expect them to provide world-class service. It is preferable to purchase from a large marketplace such as Amazon if you want to ensure good after-sales service. There is much better customer protection there.
4. SSENSE does not offer unconditional refunds
SSENSE does not always issue refunds to customers. Although there is a refund policy, SSENSE has complete discretion over whether or not to issue refunds.
Some customers may find it unjust. However, this is a disadvantage when purchasing from an independent online store. Personally, I prefer purchasing from marketplaces such as Amazon, where the refund policy is reasonable. When requesting a refund, you will have Amazon’s backup.
5. Difficult to Return the Product
If you don’t like SSENSE, it’s difficult to return it to them. You would be responsible for the shipping costs.
That is why I dislike shopping at independent stores. If you want to avoid this problem, I recommend purchasing from Amazon. If you don’t like the product, you can easily return it. Later, I’ll tell you where you can get a similar or identical product to SSENSE on Amazon.
6. Some Good Reviews are Written by SSENSE’s Affiliates
You probably have found some other reviews of SSENSE and all of them are saying good words.
But some of them are actually paid to write, meaning they are sponsored posts. Therefore, their words are often biased and not trustworthy. Those reviews are simply sales pages and do not tell you the downsides of SSENSE.
By common sense, should you trust someone who has a conflict of interest that receives huge compensation by “reviewing” SSENSE? Probably not. They are not reviewing, but selling!
Therefore, I recommend reading the reviews of those written by the non-affiliates of SSENSE.
7. SSENSE Spent a Lot of Budgets on Advertising
SSENSE spends a lot of money on advertisements. There is nothing wrong with marketing their products via paid advertisements.
But the problem is how can they make a profit with huge marketing costs? It’s common sense that SSENSE passes the costs to customers. So that explains why SSENSE is more expensive than other similar products you can find on Amazon. The higher price doesn’t mean their quality is better. They are just trying to cover their marketing costs.
As a smart customer, you should only pay for the quality of the product, but not the marketing costs of the product. That’s why I recommend purchasing from a large marketplace like Amazon, which I will tell you more about later.
Is SSENSE a scam?
I cannot say SSENSE is a scam for legal reasons. I researched them thoroughly, including their social media pages, review sites, forums, and so on. And while I see nothing suspicious about their business, I cannot find any verified positive reviews.
If SSENSE is a genuine and well-established company offering high-quality products, you should be able to find numerous positive customer reviews about them online.
But, strangely, I can’t find any. This could be due to the company’s service quality rather than its product quality. As a result, I have less faith in them. That’s why I looked for a similar or identical product on Amazon for you. Let me elaborate later.
SSENSE Customer Reviews
Concerns regarding service and quality are understandable when spending this much money on apparel that wasn’t bought directly from the designer.
Although SSENSE does not hold official accreditation with the BBB, the organization does keep records of any and all complaints made against the company.
About 36 complaints have been filed against the company and resolved in the past 12 months. SSENSE has a 3.6-star rating with 917 reviews on more public review sites like SiteJabber.
Moda Operandi, on the other hand, has a 3.4/5 star SiteJabber rating based on 38 reviews and 15 total complaints, 9 of which have been resolved in the last 12 months.
SSENSE receives the majority of its negative feedback not from customers about the quality of the products itself but rather about the company’s return policy and customer support.
Some unhappy customers have had to wait weeks for their returns, and in some cases, they never received their things at all because they were sent to the wrong location or were damaged in transit.
Return policies appear to be a prominent cause of complaint at a lot of similar companies, so it’s not as if these issues are unique to SSENSE, but it’s still wise to keep them in mind when making your final retailer selection.
After reading through a ton of customer comments on SSENSE online, we came up with the following list of what people liked best about the company.
- Fast delivery
- Quality products
- Wide range of selection
- Site is user-friendly
- Low prices than other luxury retailers
- Some say it’s hard to make a return
To learn more about SSENSE, consider the following feedback from actual buyers:
“I’ve been purchasing at SSENSE.com for many years. They feature an amazing assortment of designer clothing (including developing talent), as well as exceptional sales and service. I strongly advise you to try them out.” – seehawkeye on Trustpilot
“I bought a pair of Saint Laurent boots last year, and they were on sale two weeks later. When I called customer service, they reimbursed the discounted price. Definitely recommend!” – Left_Peace_2694 on Reddit
“If you intend to return an item, do not order from SSENSE. I have purchased numerous items from this store with no problems until one item did not fit me. They claimed that my package was misplaced and never arrived at the warehouse, despite the fact that my tracking number indicated that it had. They eventually gave me my refund after more than a month of arguing with them. I saw a few other reviews that mentioned the same problem. Order, but be wary about returning a costly item because they will say it was lost.” – Sam R. on SiteJabber
“Super clear website, easy to find what you’re searching for, next day shipping, and keeping you updated along the process. SSENSE, you are completely correct! Oh, and I adore my sneakers:)” – Romy on Trustpilot
SSENSE Return Policy
Because SSENSE’s return policy is so extensive and stringent, we go into considerable into here to explain it.
There may be other criteria that must be met, depending on the product type, but in general, a return is possible if the item:
- Return requested within 30 calendar days of delivery date
- unused, unwashed, and undamaged
- It is in its original packing (skincare items must be unopened)
- There is no indication that this is a final sale item.
In an effort to reduce paper waste, the corporation has discontinued the practice of automatically attaching shipping labels. This means you’ll have to initiate the return process by requesting a shipping label.
You may still try on products before buying them, but you must be cautious not to damage the packaging in any way, especially by leaving behind traces of sweat or deodorant.
It’s also worth noting that all tags, including sanitary stickers in underwear and screen protectors on electronics, must be returned in its original packing if the item is to be returned.
How to Contact SSENSE’s Customer Service?
SSENSE does not have great customer service. It may take more than 48 hours to get a response from them. Here are the contact details:
Customer service email: [email protected]
SSENSE Reviews: Final Verdict
SSENSE is a fantastic product that delivers on the promises made in their advertisements. However, I would not recommend purchasing from them. Instead, you can find a similar or identical product on Amazon.
Because SSENSE is a small company, I am hesitant to purchase from them. Personally, I always try to find an alternative on Amazon. Every time, I can find a similar or better one at a lower price on Amazon. In the following section, I’ll tell you where you can get it on Amazon.
Where to Get the Best Alternative of SSENSE?
If you’d like to get the best alternative for SSENSE, you might go to Amazon.
I just found a very similar product on Amazon that can produce the same or even better results. It is also more reasonably priced!
That’s why I bought one from Amazon, and I don’t regret it because of the excellent customer service and quick delivery.
You should look into it so that you won’t regret it later.