If you’re thinking of buying from Robotime but you’re not sure if it’s worth your money, you’re in the right place. You’ve probably seen the ads and wondered if they really deliver what they claim. Well, I’ve got your back! I’ve done some research on Robotime and I’m here to give you the lowdown before you make your decision. So let’s get started!
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What is Robotime?
If you’re a curious adventurer who loves to learn new things, Robotime is the perfect online store for you! They’re a group of passionate people who specialize in making wooden puzzles and educational toys for all ages.
For over 15 years, the Robotime team has been giving “ROLIFE” and “ROKR” different spiritual cores to bring life and excitement to players all around the world. They’re committed to unleashing your passion with their imaginative, patient, and passionate team.
What’s great about Robotime is that they only use safe, non-toxic, and eco-friendly materials. So, you can have a worry-free DIY experience with your family and friends.
Robotime’s 3-D Assembly Puzzle technology is top-notch. They started with the robotic T-REX and have now expanded to over 400 DIY wooden puzzle items! You can find robotic dinosaurs, mechanical gears, DIY houses, music boxes, cars, airplanes, famous buildings, and many other easy DIY items.
Robotime has mixed reviews from customers on Trustpilot with a rating of 3.2/5. Satisfied customers enjoyed the detailed construction of the wooden puzzles, found the instructions easy to follow, and appreciated the extra pieces in case of breakage. Some customers also received their orders earlier than expected.
However, unsatisfied customers had issues with not receiving their orders, only receiving part of their orders, or not receiving glue and paint. Some customers had difficulty contacting customer service and did not receive responses to their emails. Some also had issues with the tracking number not working or experiencing delays in receiving their orders.
How to Contact Customer Service?
If you need to get in touch with Robotime’s customer service, it’s actually pretty easy. Check out these contact details:
Customer Support & Cooperation: drop an email to [email protected]
Contact Number: Dial 0086-13451774166
How to Get a Refund or Exchange on Robotimeonline.com?
The online store, Robotimeonline.com, is committed to ensuring customer satisfaction with their products and services. In the event that a customer is not satisfied with their purchase, the store offers a refund and exchange service subject to certain conditions.
To initiate a refund or exchange, customers must make a request within 30 days of receiving their purchase by emailing [email protected] or using the Contact Us page. The customer must provide their order number and reason for the return or refund. The store will review the request and send a further email to the customer if it is approved.
Customers are advised that only purchases made on robotimeonline.com are eligible for refunds or returns. If the purchase was made on another website, the customer should contact the seller directly for refunds. The returned item must be in its original packaging and condition, and a receipt must be provided. If the item is not in acceptable condition, the store reserves the right to refuse acceptance.
Customers are responsible for the shipping charge of returns for personal reasons, so they are advised to consider their purchases carefully before placing an order.
If a customer receives a damaged product, they are advised not to throw away the packaging and to contact the store immediately at [email protected]. The customer must provide their order number, proof of purchase, a picture of the damaged package or product, and the correct shipping address. The store will arrange a replacement for the damaged item at no cost to the customer. However, if the damage was caused by the customer, an extra fee for replacement will be charged.
Once the store receives and inspects the returned item, they will send an email to the customer to notify them that they have received the item. The store will also notify the customer of the approval or rejection of their refund. If the refund is approved, it will take 3-14 business days to process the refund.
However, the store advises customers that it may take additional time for their payment bank to process the refund. If a customer has any questions about the refund processing time, they should contact their bank directly.
Where to Get the Best Price?
So, I recently tried out some of Robotime’s products and services, and I have to say, I was pretty impressed. If you’re interested in getting your hands on some Robotime goodies, you might be wondering where to find the best deals. Well, let me tell you, the answer is simple: just head over to their official website!
Right now, it looks like Robotime is running some pretty sweet promotions. I managed to snag a significant discount on my purchase, but I can’t say for sure if these prices will stick around for long. That’s why I suggest you check out their website sooner rather than later, so you don’t miss out on any potential savings.