Pacifica Makeup Review – Scam or Legit? Exposed!

Should you buy Pacifica Makeup? Is it worth your money or a scam?

If you are reading this Pacifica Makeup review, chances are you have watched the ads for Pacifica Makeup and wonder if it really delivers what it claims.

Vegan and cruelty-free cosmetics have recently become increasingly popular, reflecting a shift in consumer preferences away from items derived from animals.

Pacifica is one such brand that sells items for your skin, face, hair, and nails. You may find their products on the shelves of retailers ranging from your neighborhood Target to Ulta Beauty’s virtual warehouse.

In particular, their cosmetics are quite well-liked. The search for a high-quality, cruelty-free cosmetics line is an ordeal we’re familiar with.

Over the past few weeks, I have done thorough research about the Pacifica Makeup to help you make an informed decision. I can tell you everything you need to know before you buy. 

At the end of this review, I will also tell you the best alternative of Pacifica Makeup so that you can enjoy the same benefit at a lower cost.

In this Pacifica Makeup review, I’ll cover the following topics to assist you in making an informed decision:

What is Pacifica Makeup?

Pacifica is rapidly becoming the go-to brand for cruelty-free, budget-friendly cosmetics and skincare. Pacifica caters to a wide variety of consumers because it is prepared with only natural ingredients and has no gluten. 

This includes those who have to avoid gluten due to celiac disease as well as those who are concerned about their impact on the environment.

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Pacifica Overview


In general, Pacifica’s clients have reported no problems with their deliveries and have praised the company’s unobtrusive packing. If you need the product quickly, you can also find it on Amazon and other major retail websites.

Product Quality

Customers are generally pleased with their purchases from Pacifica, although there have been a few isolated cases of dissatisfaction.

Customer Service

No major complaints were discovered regarding Pacifica’s support services. A lot of people thought they were quick and helpful.

Pacifica Makeup Reviews

We’ve included some of their best-selling items and customer feedback down below.

Pacifica Dream Big Lash Extending 7 in 1 Mascara

Customers have given his extreme mascara from Pacifica an average rating of 4.6 stars. It promises seven different improvements to your eyelashes, including lengthening, thickening, conditioning, and lifting.

Consumers appreciate the small brush and the smooth, non-clumpy substance, according to reviews.

“This mascara is fantastic. It applies easily, adds volume, and has a wonderful 2-in-1 brush that lengthens, separates, and then adds volume. Definitely a must-have in my opinion.” – Phyllis W. on Influenster

Pacifica Beauty Neutralizing Mattifier Cherry Powder

Pacificia’s mattifying powder is one of Amazon’s Choices because of its silky texture, versatility, and buildable coverage.

It prevents oil buildup while being gentle on the skin, as it contains no parabens or phthalates. Cherry extract, coconut water, and lotus powder are just some of the skin-loving elements that can be found in this product.

“This product smells lovely and works wonders for giving my makeup a nice matte finish. It provides adequate coverage without feeling dry or cakey.” – Alyssa R. on Influenster

Pacifica Cosmic Reflect Palette 

The combination of matte, reflecting, and shimmer eyeshadows in this palette creates a surreal effect. This palette has a wide variety of distinctive hues, drawing inspiration from both planet Earth and the cosmos.

The eyeshadows were praised for being very pigmented and easy to build up, however the supplied double-sided brush was widely panned. The vast majority opted to use their own brushes instead.

“I just received this today, and the colors are gorgeous… They are vegan and manufactured from hemp. The shadow applies smoothly and blends in beautifully. They complement my skin tone well.” – Dina H. on Influenster

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Benefits of Pacifica Makeup

1. Product Quality is acceptable

Pacifica Makeup’s product quality is satisfactory. It’s well-designed and serves its purpose well. Some customers may, however, receive defective products from them. As a result, I would recommend that Pacifica Makeup inspect the products before shipping them to customers. Customers are less likely to receive subpar or defective products as a result of this.

2. Customer Service is Available

Shopping in stores that provide poor customer service is extremely inconvenient. As a result, it’s critical to shop at stores that at the very least provide a phone number and an email address for after-sales service.

Pacifica Makeup’s customer service is adequate but not exceptional. You may contact them if you have any questions or concerns about your order, but it may take more than 48 hours to receive a response. This is not ideal, especially in some emergency situations.

3. Pacifica Makeup meets the product description

Many stores use exaggerated marketing tactics in their advertisements to increase sales. This does not always imply that the product is a scam.

Pacifica Makeup’s advertisements are quite impressive and can catch the attention of customers. Some may believe they are overhyped. However, you cannot conclude that it is a scam because Pacifica Makeup does, to some extent, deliver on its promises.

4. Door-to-door Delivery

Many people prefer to shop online because it saves them time. Simply place an order and wait for the product to arrive. You are not required to drive to a physical store to obtain the product.

Pacifica Makeup is an online retailer that offers door-to-door delivery. Even if you live in a remote location, you can still purchase from Pacifica Makeup.

5. Easy to Place an Order

Pacifica Makeup’s website design is appealing. It is very simple for people to place an order. Simply click the “add to cart” button and proceed to the payment page with your credit card. Unlike a physical store, Pacifica Makeup’s website accepts orders 24 hours a day, seven days a week.

Pacifica Makeup Cons and Complaints

1. Pacifica Makeup is Overpriced

Pacifica Makeup is not inexpensive. Many people complain that it is too expensive. Because the quality of Pacifica Makeup is not superior to that of other similar products, the higher price is not justified.

You will be able to find a similar or identical product at a lower cost elsewhere. Let me tell you where at the end of this Pacifica Makeup review.

2. Inefficient logistics

Pacifica Makeup is a small company with insufficient capital to invest in logistics. They are forced to rely on inefficient third-party logistics. They have minimal control over the shipping speed.

Therefore, you may see a lot of customer complaints about their slow delivery. If you want fast shipping, go with a large marketplace like Amazon. Unlike Pacifica Makeup, Amazon can ship products in a matter of days.

3. Pacifica Makeup Has Few Positive Reviews

I looked for positive Pacifica Makeup reviews but came up empty-handed. While the product is excellent, customers may be dissatisfied with their service.

Because Pacifica Makeup is a small company, you should not expect them to provide world-class service. It is preferable to purchase from a large marketplace such as Amazon if you want to ensure good after-sales service. There is much better customer protection there.

4. Pacifica Makeup does not offer unconditional refunds

Pacifica Makeup does not always issue refunds to customers. Although there is a refund policy, Pacifica Makeup has complete discretion over whether or not to issue refunds.

Some customers may find it unjust. However, this is a disadvantage when purchasing from an independent online store. Personally, I prefer purchasing from marketplaces such as Amazon, where the refund policy is reasonable. When requesting a refund, you will have Amazon’s backup.

5. Difficult to Return the Product

If you don’t like Pacifica Makeup, it’s difficult to return it to them. You would be responsible for the shipping costs.

That is why I dislike shopping at independent stores. If you want to avoid this problem, I recommend purchasing from Amazon. If you don’t like the product, you can easily return it. Later, I’ll tell you where you can get a similar or identical product to Pacifica Makeup on Amazon.

6. Some Good Reviews are Written by Pacifica Makeup’s Affiliates

You probably have found some other reviews of Pacifica Makeup and all of them are saying good words.

But some of them are actually paid to write, meaning they are sponsored posts. Therefore, their words are often biased and not trustworthy. Those reviews are simply sales pages and do not tell you the downsides of Pacifica Makeup.

By common sense, should you trust someone who has a conflict of interest that receives huge compensation by “reviewing” Pacifica Makeup? Probably not. They are not reviewing, but selling!

Therefore, I recommend reading the reviews of those written by the non-affiliates of Pacifica Makeup.

7. Pacifica Makeup Spent a Lot of Budgets on Advertising

Pacifica Makeup spends a lot of money on advertisements. There is nothing wrong with marketing their products via paid advertisements. 

But the problem is how can they make a profit with huge marketing costs? It’s common sense that Pacifica Makeup passes the costs to customers. So that explains why Pacifica Makeup is more expensive than other similar products you can find on Amazon. The higher price doesn’t mean their quality is better. They are just trying to cover their marketing costs.

As a smart customer, you should only pay for the quality of the product, but not the marketing costs of the product. That’s why I recommend purchasing from a large marketplace like Amazon, which I will tell you more about later.

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Is Pacifica Makeup a scam?

I cannot say Pacifica Makeup is a scam for legal reasons. I researched them thoroughly, including their social media pages, review sites, forums, and so on. And while I see nothing suspicious about their business, I cannot find any verified positive reviews.

If Pacifica Makeup is a genuine and well-established company offering high-quality products, you should be able to find numerous positive customer reviews about them online.

But, strangely, I can’t find any. This could be due to the company’s service quality rather than its product quality. As a result, I have less faith in them. That’s why I looked for a similar or identical product on Amazon for you. Let me elaborate later.

Positive and Negative Feedback by Real Customers of Pacifica Makeup

Positive Feedbacks

  • Pure, vegan, and cruelty-free
  • Affordably priced and easily accessible
  • A diverse range of items is available, including makeup, skincare, perfumes, and haircare.
  • Returns are accepted for up to 30 days after purchase and are widely available online and at retailers such as Target.

Negative Feedbacks

  • The majority of Pacifica products contain perfumes, which may irritate some clients.
  • Some reviewers said their eyeshadows lacked pigmentation.

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Pacifica Makeup Customer Reviews

Testimonials about Pacifica cosmetics are unanimously positive. Even though we have received a few complaints, Pacifica has earned the loyalty of the vast majority of our consumers.

“I have absolutely no complaints about Pacifica as a brand or as an internet store.” – Pixi P. on Sitejabber

“That radiance! That zing! That radiance! Omg I cannot express how much I adore Pacifica goods. Even though I just have a [little] collection, I adore them.” – Clara R. on Sitejabber

“For me, the pencil liners are Pacifica’s most notable offering. They are more pigmented and creamier than many other natural brands, but they also stay on the eye (at least for me!) I’m still hoping for a few additional colors besides the current neutrals!” – turtletendencies on Reddit

“I have a few single eyeshadows from Ipsy bags that I don’t like. There is very little pigmentation. I haven’t tried any of their other makeup, but I’ve enjoyed their skincare products.” – atllauren on Reddit 

Here are the most often mentioned complaints regarding Pacifica cosmetics, based on hundreds of online user reviews:

  • Customers appreciate that it is vegan, cruelty-free, and environmentally friendly.
  • Cosmetic packaging
  • High-quality, low-cost items
  • Some customers have complained that their eyeshadows aren’t particularly pigmented.

How to Contact Pacifica Makeup’s Customer Service?

Pacifica Makeup does not have great customer service. It may take more than 48 hours to get a response from them. Here are the contact details:

Customer service email: [email protected]

Phone number: 844-332-8440

Pacifica Makeup Reviews: Final Verdict

Pacifica Makeup is a fantastic product that delivers on the promises made in their advertisements. However, I would not recommend purchasing from them. Instead, you can find a similar or identical product on Amazon.

Because Pacifica Makeup is a small company, I am hesitant to purchase from them. Personally, I always try to find an alternative on Amazon. Every time, I can find a similar or better one at a lower price on Amazon. In the following section, I’ll tell you where you can get it on Amazon.

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Where to Get the Best Alternative of Pacifica Makeup?

If you’d like to get the best alternative for Pacifica Makeup, you might go to Amazon.

I just found a very similar product on Amazon that can produce the same or even better results. It is also more reasonably priced!

That’s why I bought one from Amazon, and I don’t regret it because of the excellent customer service and quick delivery.

You should look into it so that you won’t regret it later.

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