Modlily Review – Scam or Legit? Truth Exposed!

Should you buy Modlily? Is it worth your money or a scam?

If you are reading this Modlily review, chances are you have watched the ads for Modlily and wonder if it really delivers what it claims.

Over the past few weeks, I have done thorough research about the Modlily to help you make an informed decision. I can tell you everything you need to know before you buy. 

At the end of this review, I will also tell you the best alternative of Modlily so that you can enjoy the same benefit at a lower cost.

In this Modlily review, I’ll cover the following topics to assist you in making an informed decision:

What is Modlily?

In case you’re looking for a wide selection of fashionable women’s clothing at low prices, look no further than 

Modlily is well-known for its affordable prices and trendy garments that are always current. Among the many types of clothing available on Modlily, we can mention

  • Dresses
  • Tops
  • Swimwear
  • Bottoms
  • Plus Size Clothing
  • Tankini
  • Jewelry & Accessories

Modlily is a global brand retailer that offers worldwide shipping, including to the United States, Canada, the United Kingdom, and Australia. 

The goal of Modlily is to help women all over the world look and feel their best without breaking the bank. Modlily offers the lowest prices and best customer service online, so you never have to leave the house.

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Specifications of Modlily

  • Web Address:
  • Domain Creation Date: 2014-10-11
  • Selling Products: Tops, Dresses, Bottoms, Swimwear & Women Accessories
  • Newsletter Service: Available
  • Payment Options: Visa, Paypal, Mastercard, American Express, DHL, Afterpay, and many more.
  • Order Cancellation Feature: Available
  • Customer Support Email: [email protected]
  • Contact Number: Does Not provide phone service
  • Order Tracking Facility: Available
  • Delivery Time: 8 to 15 Business Days
  • Shipping Method: USPS, FedEx & DHL
  • Processing Time: 1-3 Business Days
  • Refund Policy: According to modlily reviews refund will be issued in 7 Business Days

Why You Choose Modlily?

  • Affordable costs.
  • The newest trends in clothing.
  • They offer free returns and shipping.
  • If you’re looking for yourself, Modlily is the place to go.

Where is Modlily Located?

Hong Kong-based More than 200 countries receive packages from Modlily. Although Modlily was founded in China, it does not operate any physical retail locations. 

And here is the address that appears on the official website:

Office Address: Room2087, #15-3 Building, 999 Ningqiao Road

Pudong, Shanghai, 201206, China (Not Return Address)

Company Address: HongKong Yuzhen E-Commerce Co., Limited


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What are the Benefits of Modlily?

1. Product Quality is acceptable

Modlily’s product quality is satisfactory. It’s well-designed and serves its purpose well. Some customers may, however, receive defective products from them. As a result, I would recommend that Modlily inspect the products before shipping them to customers. Customers are less likely to receive subpar or defective products as a result of this.

2. Customer Service is Available

Shopping in stores that provide poor customer service is extremely inconvenient. As a result, it’s critical to shop at stores that at the very least provide a phone number and an email address for after-sales service.

Modlily’s customer service is adequate but not exceptional. You may contact them if you have any questions or concerns about your order, but it may take more than 48 hours to receive a response. This is not ideal, especially in some emergency situations.

3. Modlily meets the product description

Many stores use exaggerated marketing tactics in their advertisements to increase sales. This does not always imply that the product is a scam.

Modlily’s advertisements are quite impressive and can catch the attention of customers. Some may believe they are overhyped. However, you cannot conclude that it is a scam because Modlily does, to some extent, deliver on its promises.

4. Door-to-door Delivery

Many people prefer to shop online because it saves them time. Simply place an order and wait for the product to arrive. You are not required to drive to a physical store to obtain the product.

Modlily is an online retailer that offers door-to-door delivery. Even if you live in a remote location, you can still purchase from Modlily.

5. Easy to Place an Order

Modlily’s website design is appealing. It is very simple for people to place an order. Simply click the “add to cart” button and proceed to the payment page with your credit card. Unlike a physical store, Modlily’s website accepts orders 24 hours a day, seven days a week.

Modlily Cons and Complaints

1. Modlily is Overpriced

Modlily is not inexpensive. Many people complain that it is too expensive. Because the quality of Modlily is not superior to that of other similar products, the higher price is not justified.

You will be able to find a similar or identical product at a lower cost elsewhere. Let me tell you where at the end of this Modlily review.

2. Inefficient logistics

Modlily is a small company with insufficient capital to invest in logistics. They are forced to rely on inefficient third-party logistics. They have minimal control over the shipping speed.

Therefore, you may see a lot of customer complaints about their slow delivery. If you want fast shipping, go with a large marketplace like Amazon. Unlike Modlily, Amazon can ship products in a matter of days.

3. Modlily Has Few Positive Reviews

I looked for positive Modlily reviews but came up empty-handed. While the product is excellent, customers may be dissatisfied with their service.

Because Modlily is a small company, you should not expect them to provide world-class service. It is preferable to purchase from a large marketplace such as Amazon if you want to ensure good after-sales service. There is much better customer protection there.

4. Modlily does not offer unconditional refunds

Modlily does not always issue refunds to customers. Although there is a refund policy, Modlily has complete discretion over whether or not to issue refunds.

Some customers may find it unjust. However, this is a disadvantage when purchasing from an independent online store. Personally, I prefer purchasing from marketplaces such as Amazon, where the refund policy is reasonable. When requesting a refund, you will have Amazon’s backup.

5. Difficult to Return the Product

If you don’t like Modlily, it’s difficult to return it to them. You would be responsible for the shipping costs.

That is why I dislike shopping at independent stores. If you want to avoid this problem, I recommend purchasing from Amazon. If you don’t like the product, you can easily return it. Later, I’ll tell you where you can get a similar or identical product to Modlily on Amazon.

6. Some Good Reviews are Written by Modlily’s Affiliates

You probably have found some other reviews of Modlily and all of them are saying good words.

But some of them are actually paid to write, meaning they are sponsored posts. Therefore, their words are often biased and not trustworthy. Those reviews are simply sales pages and do not tell you the downsides of Modlily.

By common sense, should you trust someone who has a conflict of interest that receives huge compensation by “reviewing” Modlily? Probably not. They are not reviewing, but selling!

Therefore, I recommend reading the reviews of those written by the non-affiliates of Modlily.

7. Modlily Spent a Lot of Budgets on Advertising

Modlily spends a lot of money on advertisements. There is nothing wrong with marketing their products via paid advertisements. 

But the problem is how can they make a profit with huge marketing costs? It’s common sense that Modlily passes the costs to customers. So that explains why Modlily is more expensive than other similar products you can find on Amazon. The higher price doesn’t mean their quality is better. They are just trying to cover their marketing costs.

As a smart customer, you should only pay for the quality of the product, but not the marketing costs of the product. That’s why I recommend purchasing from a large marketplace like Amazon, which I will tell you more about later.

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Is Modlily Legit?

In terms of both its online safety and its ability to perform its primary function, Modlily is a legitimate website. Although you can place an order on, that doesn’t mean you should. 

When trying to figure out if Modlily is a genuine website, one of the most crucial factors to consider is the site’s security measures. Asking if it’s safe to use your credit card on Modlily.

The Modlily website is protected by an SSL encryption and begins with the “https” prefix and a tiny green lock. Therefore, your credit card details are transmitted using Secure Sockets Layer, the industry-wide gold standard for online security.

Further evidence that they’ve taken the necessary precautions to securely process credit card transactions can be seen in the form of the Norton Secured and SecureTrust logos located at the site’s footer.

The hundreds of positive reviews left by satisfied customers who have received their orders and dealt with Modlily’s customer service team indicate that the company is more than just an online store. There is a physical location, a phone number, an email, a warehouse, and a support team for customers.

Is Modlily a scam?

I cannot say Modlily is a scam for legal reasons. I researched them thoroughly, including their social media pages, review sites, forums, and so on. And while I see nothing suspicious about their business, I cannot find any verified positive reviews.

If Modlily is a genuine and well-established company offering high-quality products, you should be able to find numerous positive customer reviews about them online.

But, strangely, I can’t find any. This could be due to the company’s service quality rather than its product quality. As a result, I have less faith in them. That’s why I looked for a similar or identical product on Amazon for you. Let me elaborate later.

Positive and Negative Feedbacks by Real Customers of Modlily

Positive Feedbacks

  • A secure HTTPS link.
  • An authentic SSL certificate.
  • There are massive price cuts on the table.
  • Women’s clothing and accessories, both in style and quantity, can be found here.
  • Facebook, Pinterest, and Instagram, among others, are available for use as social media outlets.
  • Brand new users can save $36.
  • Support agents are available for live chat around the clock.
  • Ratings and Comments from Satisfied Clients.

Negative Feedbacks

  • When you spend over $129, shipping is free.
  • Doesn’t have any way to make phone calls.
  • Customers could easily get lost in the return process.

Modlily Customer Reviews

For the sake of assisting our readers in making educated purchases, we provide only objective reviews of products. Several complaints and poor ratings have been found for Modlily.

Almost as many people gave 5 stars as gave 1 star when we looked at the reviews on Sitejabber. In what way is that even feasible? Whenever there are reviews that are obviously not genuine. Right? The majority of the reviews were negative and rated 1 star, so we know for a fact that the 5 star reviews were fake.

Even Trustpilot has so many fake reviews of Modlily.

Modlily Review on Sitejabber

Approximately 56% of Modlily reviews on Sitejabber are rated only 1 star, with many customers complaining about the store’s poor customer service, poor shipping times, and poor return and refund policies, among other things.

One reviewer posted images of the product she ordered and the one she received, showing that the one she received was a far cry from the one she had expected. She gave it a “Horrible” rating and wrote:

When I ordered a swimsuit online, the one that arrived did not look anything like the one in the picture. Impossible to get in touch with anyone to return item. They sent me the second photo.

Returns are also difficult to get approved because Modlily customer service is hard to get in touch with and does not offer phone support. One reviewer on Modlily claims they were offered only 80% of their money back after having a return approved.

Others have complained that the clothes they purchased from Modlily were of poor quality and not worth the price. Reviews like “You wait over a month to get your order and receive cheap quality unfinished clothes, sizes are misrepresented…a large is meant for a child” should be taken as a warning to stay far away from Modlily.

Consumers in the United States have come to expect a certain level of responsiveness, product quality, and a buyer-facing approach from online retailers, and Modlily’s complaints highlight major gaps in these areas.

Modlily Review on TrustPilot

With over 1,530 reviews, the Modlily has received an overall rating of 2 stars out of 5 and a ranking of “Poor” on Trustpilot. About one-third of customers gave a “Excellent” rating to their Modlily clothing purchase, while half gave a “Bad” rating.

All the negative reviews of Modlily on Trustpilot have one thing in common: the company isn’t interested in its customers. Shoppers who have had bad experiences with returns or refunds are quick to point out that the process is cumbersome and expensive.

According to one reviewer on Modlily, for instance, the company only offered a 50% refund or the option to pay for shipping back to China, neither of which was worth the trouble.

Not surprisingly, many Modlily reviewers mention opening disputes with their financial institution, credit card company, or PayPal in order to get their money back.

Many Trustpilot Modlily reviews bring up the low quality of the clothing, noting issues like unfinished items without hems, terrible fits, and embroidery that is actually just screen printing.

In the words of one Modlily critic:

Put down that Modlily order! Poorly made, with low-quality materials. When you try to arrange a return with them, they “play games.” If they give you trouble, demand a full refund and say you’ll contact your credit card company.

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How to Contact Modlily’s Customer Service?

Since Modlily operates out of China, you can be sure that getting in touch with a representative is very different from what you’d experience with a company based in the United States. 

Live chat, Facebook messages, emails, and a contact form on the website are all available ways for customers to get in touch with the company.

Modlily Return Policy

Modlily Reviews state that they make an effort to provide high-quality standard control products that are delivered undamaged. So, within 30 days of receipt, you can send the item back if you’re unhappy with it.

Modlily Reviews: Final Verdict

Modlily is a fantastic product that delivers on the promises made in their advertisements. However, I would not recommend purchasing from them. Instead, you can find a similar or identical product on Amazon.

Because Modlily is a small company, I am hesitant to purchase from them. Personally, I always try to find an alternative on Amazon. Every time, I can find a similar or better one at a lower price on Amazon. In the following section, I’ll tell you where you can get it on Amazon.

Where to Get the Best Alternative of Modlily?

If you’d like to get the best alternative for Modlily, you might go to Amazon.

I just found a very similar product on Amazon that can produce the same or even better results. It is also more reasonably priced!

That’s why I bought one from Amazon, and I don’t regret it because of the excellent customer service and quick delivery.

You should look into it so that you won’t regret it later.

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