Costway Review 2023 – Scam or Legit?

Are you on the lookout for some great deals on a wide range of products? Well, then you must have come across Costway! But hey, we know online shopping can be a bit nerve-wracking, especially when you’re unfamiliar with the retailer. With so many online scams these days, it’s only natural to want to do your research before making a purchase.

That’s where we come in! We’ve put together an honest Costway review to help you decide if this company is trustworthy enough for you to buy furniture and other merchandise from. So, let’s dive right in and find out if Costway is legit or not!

What Is Costway?

Costway is an e-commerce platform that specializes in selling a variety of products for the home, including furniture, appliances, pet supplies, and other household items. With a long-standing history in retail, the company has become a major player in many global markets.

Initially, Costway sold branded merchandise on popular online marketplaces such as Amazon and eBay. However, since 2015, the company has been operating its own website,, where they ship goods directly from their international warehouses.

One of Costway’s key advantages is their reliance on their own supply chain, which enables them to offer free standard shipping on all items with no purchase minimums. They also promise guaranteed fast shipping to their customers.

Whether you’re looking to furnish your home, stock up on pet supplies, or find the latest household gadgets, Costway’s wide selection of products makes it a convenient one-stop-shop for all your home needs.

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How Does It Work?

Costway is a retailer that offers a wide range of products from various manufacturers on its website,, as well as under its own brand. The company operates as a central hub for sellers, who can list their products on several online channels like Amazon, Ebay, or Walmart, with Costway handling the shipping directly to the customers.

One significant advantage of this system is that Costway has warehouses in the US and Europe, enabling them to serve a large customer base. By taking over the supply chain for individual sellers, they have made the shopping experience more efficient by concentrating it on one website.

However, this approach has some downsides for sellers. One major challenge is providing quality customer service and product support, given the variety of products from different suppliers. As a result, Costway’s customer support can sometimes be lacking, leading to mixed reviews from customers.

Another issue is maintaining quality control standards across such a diverse range of products and suppliers. This has resulted in a wide range of Costway reviews, ranging from excellent to furious.

To address some of these concerns, Costway has recently focused on selling products that don’t require servicing, such as basic patio furniture. This strategy acknowledges the limitations of their business model and allows them to provide a more consistent level of quality and support to their customers.

Costway Pricing

Costway claims to provide affordable merchandise to its customers. The company offers a wide range of products, and as a result, the prices of items vary. Upon browsing through their website, it is evident that some items are priced between $100-$200, while others are much cheaper.

However, Costway also provides various sales, deals, and discounts to its customers, which further reduce the prices of specific items. These discounts are available on a regular basis and can be accessed by customers to purchase their desired products at a lower price.

In conclusion, Costway’s pricing strategy is diverse, and it aims to cater to customers of different budgets. With the added advantage of discounts and sales, Costway provides an opportunity for its customers to purchase their desired products at a more affordable price.

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So, while there are a lot of happy customers out there writing Costway reviews, it’s important to take note of some of the downsides so you don’t end up disappointed. Here are some of the most common complaints we’ve seen:

Shipping Takes Forever

If you’re the kind of person who hates waiting for packages, you might want to be careful when ordering from Costway. Some customers have reported that their orders took a lot longer to arrive than they were expecting, sometimes up to a month even if the estimated shipping time was only a few days.

Issues With Orders

It’s also worth noting that some customers have had trouble with their orders, such as not getting the right number of items or finding that some pieces were missing. In some cases, orders never even arrived at all, which is definitely cause for concern. To avoid this, it’s a good idea to check the reviews on Costway’s product page before placing an order.

Poor Quality Items

Finally, it’s worth mentioning that some customers have reported that the items they received from Costway weren’t very good quality. So, before you click that “Checkout” button, you might want to think twice and make sure you’re okay with the potential quality of the product.

Costway Customer Reviews

We’re here to talk about Costway and some feedback they’ve received from their customers. Unfortunately, it seems that not everyone has had a great experience with this company. Several customers have reported poor quality products and unhelpful customer service from Costway.

According to reviews, some customers have received damaged, poorly constructed, or non-functioning items. This has led to frustration and extra work as they try to resolve the issues with customer service. Even worse, some customers have reported difficulty in getting their problems fixed, especially when it comes to missing components or damaged furniture.

Customers who tried to return products or complain about broken items soon after delivery found the response they received unsatisfactory. Others had trouble getting customer service to act quickly to resolve issues, such as sending out missing parts to finish assembling merchandise. It’s definitely not a great situation, and it’s reflected in Costway’s current D- rating with the BBB and 356 complaints on that platform.

However, we should note that Costway claims to serve 10 million customers per month. So while the negative reviews are concerning, it’s important to keep in mind the sheer volume of transactions they’re handling.

One thing to be aware of is that in some cases, Costway representatives offer small financial compensation instead of fully replacing damaged furniture. This might not be enough for some customers, especially if they were counting on that piece of furniture for a particular event or purpose.

Overall, it’s clear that Costway has room for improvement when it comes to product quality and customer service. We hope they take these concerns seriously and work to address them in the future.

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Refund Policy

Costway offers a 30-day Return Policy for its customers. This policy allows customers to return items and request refunds within 30 days since the order was delivered and received. However, it’s important to note that this policy only applies if the items received were damaged during transit.

Unfortunately, if you simply didn’t like the item or it didn’t meet your expectations, you won’t be able to return it for a refund under Costway’s policy. It’s essential to keep this in mind when making purchases from Costway.

While the policy may not be ideal for some customers, it’s important to remember that it is Costway’s policy and is clearly stated on their website. As always, we recommend reading a retailer’s return policy carefully before making any purchases to ensure that you fully understand their terms and conditions.

How to Contact Customer Service?

Costway customers who need assistance can choose from four different methods to contact customer service. The following are the ways customers can reach out for help:

  1. Email: Customers can send an email to [email protected]. The customer service team monitors this email address and will respond to customer inquiries as soon as possible.
  2. Phone: Customers can call Costway customer service at 213-401-2666 during regular business hours. The friendly representatives are available to answer customer questions and address concerns.
  3. Live Chat: For customers who prefer to chat online, Costway offers a live chat feature. The chat feature is available on the company’s website and allows customers to speak directly with a customer service representative.
  4. Website Message: Another option for customers to contact Costway customer service is by sending a message through the company’s website. Customers can visit the contact page and fill out the form to receive assistance.

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If you’re looking for online deals, you’ve got plenty of options! There are tons of online retailers that offer discounts on a wide range of products. But before you hit that “buy” button, there are a few things you should keep in mind.

First off, make sure to read reviews of the retailers you’re considering. This will help you avoid any potential headaches down the line. You can check out boutique e-commerce furniture companies like Inside Weather Furniture, Madison Seating, France and Son, and Thuma Bed, as well as major players like WayFair and Amazon.

Remember, though, that no retailer is perfect, and even the biggest names in the business have had their share of complaints. That’s why it’s important to do your research and find out what kind of customer support you can expect in case you need it.

Final Verdict

As for Costway, customer reviews are mixed. You might get lucky and snag a discounted item that lasts, but there’s also a chance you could end up with a defective product and a customer service headache.

If you’re looking for budget-friendly items, it’s a good idea to order from brands that have a local presence in your city. Having a physical store to go to and speaking with a real person can be a lifesaver if anything goes wrong.

In our opinion, it’s best to limit your purchases from Costway to non-technical items that are easily assembled and won’t require ongoing maintenance or support.

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