Costway Review – Scam or Legit? Truth Exposed!

Should you buy from Costway? Is it worth your money or a scam?

If you are reading this Costway review, chances are you have watched the ads for Costway and wonder if it really delivers what it claims.

Over the past few weeks, I have done thorough research about the Costway to help you make an informed decision. I can tell you everything you need to know before you buy. 

In this Costway review, I’ll cover the following topics to assist you in making an informed decision:

What is Costway?

Since 2008, Costway has consistently exceeded customer expectations by providing high-quality home goods at reasonable prices. Costway quickly grew into a retail success thanks to strong partnerships and collaborations with retail giants such as Macy’s and Ziff Davis.

Costway launched its online store in 2015, with the goal of constantly delivering a diverse range of lifestyle designs at competitive prices. The company provides fast, free delivery for any item with no price minimums and strong after-sales support to help customers solve problems.

For more than a decade, Costway has grown to become the go-to brand for bed, bath, and everything outdoor in the United States and Europe.

Costway serves 10 million customers per month and strives to improve customer experiences in order to create better products and a more comfortable lifestyle.

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What Makes Costway Stand Out From Its Competitors? 

Impossible Low Price

Costway provides a diverse range of products at competitive prices to customers all over the world. Their quality control has strict standards to ensure that products are carefully selected. 

They can provide impossible low prices because of their three large-scale manufacturing bases. Customers can save even more money by enrolling in the Costway reward points program. 

Fast Delivery & Real Inventory

Costway employs a sophisticated warehouse inventory system. All of their products are kept in stock and shipped out whenever an order is placed. Unlike other online retailers, they ship from their own warehouses in the United States, the United Kingdom, and Germany. They can serve their customers more quickly by establishing warehouses in these countries. Their carriers will pick up and deliver your packages within 24 hours.

Dedicated Customer Service

Costway is committed to providing superior customer service. In fact, their customer service team goes above and beyond in responding to any questions about product specifications, package descriptions, tracking numbers, warranties, and return policy. 

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Costway Pros

1. Hight Product Quality

The products of Costway are of high quality. It’s made with great materials and careful design. Costway manufactures their products to the highest standards. Before being shipped to customers, all products are inspected. This greatly reduces the possibility of customers receiving subpar or defective products from them.

2. Great Customer Service

Shopping in stores with poor customer service is extremely aggravating. However, if you purchase from Costway, you won’t have to worry about it. Costway’s customer service is excellent. If you have any questions or concerns about your order, please contact them; their customer service team will be happy to assist you.

3. Costway’s product meets the product description

To increase sales, many stores use exaggerated marketing tactics in their advertisements. This is not the case with Costway, as I discovered. The products of Costway correspond to the product description. It truly delivers on its promises. They provide genuine value to their customers.

4. Fast Shipping

Costway’s shipping speed is very fast, unless you live in some remote areas. You can expect your parcel within a week or two of placing your order.

When you shop online, it can be very frustrating to have to wait months for a package to arrive. Costway recognizes this and has invested heavily in their logistics system. When you shop at Costway, you won’t have to worry about slow delivery.

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Costway Cons and Complaints

1. Not everyone can afford Costway

For some, the price of Costway may be prohibitively expensive. Costway’s product quality, on the other hand, is superior to that of other similar products, which explains why it is more expensive. It is common knowledge that higher-quality products have higher costs, so the price is slightly higher.

2. Inefficient logistics in some less developed countries.

Less developed countries such as India and Argentina may experience longer delivery times due to less efficient logistics. However, shipping is usually not an issue if you live in a developed country like the USA, Canada, Australia, the UK, etc.

3. Not everyone likes Costway

True, not every Costway customer is pleased with the company’s products. In reality, no product can meet everyone’s expectations. To some extent, each person is unique, as are their preferences.

In case you do not like the products of Costway, try to contact their customer service and see if they can help you solve the problem.

4. Costway does not offer unconditional refunds

Costway does not refund money to customers in all circumstances because shipping products costs money. This also helps to prevent customer fraud. So, before placing an order, make sure you read the refund policy.

If you simply change your mind and the product is in perfect condition, Costway is unlikely to issue a refund.

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Costway Customer Reviews

There are many Costway reviews on the Internet, but not every one is from actual customers. On forums and groups, I found these real Costway reviews:

“Great support team, ordered a desk chair. That just did not work with my body. Contacted the support team they got my squared away and had the item returned at no cost to me.”

-John H.

“I had issues with a Pergola canvas when it rains. They actually LISTENED to my problem and helped as best they can.

It was nice not have “its your problem” being blown off attitude. It was refreshing that someone was willing to take the time and help you even if it didn’t totally solve the issue. It one of the rare instances that the Customer was King. Kudos to Holly!”


“My 6 tier storage cart was extremely easy to put together. It only took me about 15 minutes and I’m no expert. It’s attractive in sewing room with the multicolored drawers and it holds everything I need.”

-Mandy Connor

“I have shopped at Costway several times for bigger purchases like electric cars for my kids and more recently bought a picnic table set, expecting to entertain my neighbors. Life had other plans and we have to relocate out of state. Costway’s return process was super fast and easy, the agent I worked with was very kind and reassuring as I felt awful about returning something I wanted but could not keep. I appreciate the great service as much as the quality of the items I purchase.”

-Judy Huff

“Great customer service. Responded promptly, professionally and were super helpful. My outdoor chairs + end table arrived today and I LOVE them!! They are made really well and look beautiful. Assembly wasn’t bad, took under an hour. Amazing quality for the price. I’m one happy customer! Highly recommend!!”

-Bernadette Moreno

Is Costway a scam?

Costway is certainly not a scam. I conducted extensive research on them, including their social media pages, review sites, forums, and so on. And I see nothing suspicious about their business. The reviews about Costway are generally good.

In fact, I believe Costway is a legitimate and well-established company that provides high-quality products. Otherwise, you would have found a lot of people online calling them scams.

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How to Contact Costway’s Customer Service?

To contact Costway’s customer service is easy. Here’s the contact details:

Email: [email protected]

Phone: 213-401-2666

Where to Get the Best Price for Costway?

Costway’s product and service impressed me. So, where can you get the best Costway deal?

Costway appears to be doing a lot of promotion at the time of writing. There is a significant discount, but I’m not sure if the price will rise anytime soon.

That’s why I ended up purchasing something for myself, and I’m glad I did because of the excellent customer service and prompt delivery!

You should look into it so that you don’t regret it later.

What is the Best Alternative of Costway?

I looked for hours to see if there were any better Costway alternatives, but in vain. Although there are some products that are similar to Costway, they are not as good in terms of product quality and price.

Some are more visually appealing than Costway, but they are significantly more expensive. Buying something similar at a much higher price is not worth it.

As a result, to save time and money, I recommend purchasing from Costway.

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